Job Introduction
We are recruiting for an experienced IT Field Engineer.
This is a prime support role to ensure quality system performance is constantly delivered to over 3000 Motus UK technology users. To be a key member of IT helpdesk in supporting end users, support the performance of software and network services to users through collaboration with the support desk team lead, support desk colleagues, infrastructure team and external suppliers.
Key responsibilities include:
- Making sure service levels and communication provided to end users is of the highest standard
- Perform day to day support desk duties
- Perform 2nd/3rd line support of network, hardware and software issues as required by the business
- Travel as needed to any Motus UK sites
- Permission and access request changes
- Installation and alterations of hardware and infrastructure required in the business
- Some project work associated with the development of company systems and business strategy and changes in technology
- Maintenance of, and compliance with Environmental Health & Safety standards
The successful candidate should:
- Be an excellent communicator, able to deal with colleagues at all levels within the organisation
- Be self-motivated and have good time management skills
- Have an appetite for problem solving and solution finding
- Be aware of delivery and business need deadlines
- Have a flexible approach to work in the event of ongoing project developments or priority changes
- The following competencies are integral to the position
- Technical knowledge / proficiency § Analytical skills
- Team member skills
- Tolerance to stress
- Attention to detail
- Be user requirement driven
The following technical skills are integral to the position:
- Microsoft 365 administration
- Microsoft Azure Active Directory & Domains
- Microsoft Application
- Microsoft Exchange administration
- Networking / TCPIP Knowledge
- VPN Firewalls / Proxy Server
Key Result Areas
- Smooth transitions during system changes and updates
- User satisfaction achieved from smooth running of all aspects of IT around the business
- Effective communication link between IT helpdesk and infrastructure team and projects
What’s in it for you?
From day 1 you will have access to a comprehensive benefits package including:
- 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years’ service.
- Life Assurance.
- Company vehicle
- Company pension scheme.
- Family & friends discounted car purchase schemes.
- Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more.
Motus Group (UK) Limited, a subsidiary of Motus Holdings Limited, a diversified (non-manufacturing) South African company centred on the automotive sector.
Motus Group (UK) Limited manages the automotive interests of Motus Holdings Limited in the United Kingdom. These include 115 vehicle franchise outlets at 78 locations. Motus Group (UK) Limited operates the UK’s largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside the Top 15 of all UK automotive dealer groups. Motus Group (UK) Limited consists of 4 operating divisions, which include Motus Commercials, Pentagon Motor Group, Motus Mercedes and Motus Vehicle Solutions. The Company has annual revenues of over £1 billion and employs almost 3000 people across all its UK operations.
